Frequently Asked Questions
1. How long will it take for my order to reach me?
Orders usually take 1 to 2 business days to process and an additional 2-3 days to ship. If you know the date of your party, it is helpful to put it on the order.
2. Tell me about your packaging
We reuse all the packaging that comes from our suppliers. When we are going through the order process with our suppliers we ask them not to send any bubble wrap or any plastic stuffing. All our orders are packed in recyclable and sometimes recycled cardboard boxes. We would encourage you to reuse the boxes to get as much out of them as possible.
We use compostable tape to seal the boxes. We use vegetable based transparent glue which is 100% compostable and biodegradable. The containers we use for the glue are refillable. We use stamps for our branding (at the moment) and these are also used with vegetable ink. When using ribbon the ribbon we use is 100% compostable.
3. Are your products compliant with EU Regulation 13432?
All tableware is 100% compostable and EU Regulation 13432 compliant. This means that it meets the criteria OK to Compost. Planet Sustie will not sell products that are not compliant with this regulation.
4. Where do you get your bunting?
We source our bunting from a very talented local woman here in Dublin. She is an impeccable seamstress with a great attention to detail. Everything in this range is made with 100% cotton. We will look to expand this area of the business in 2020.
Our mission is to offer our customers whether businesses, schools or individuals an online platform to source sustainable solutions from a range of top quality, EU regulated tableware that won’t cost the earth.